Remote Camp Services

Management of Food Services

Right Choice Camps & Catering Ltd. (RCCC) specializes in the rapid deployment of food service and temporary accommodation operations to remote sites. Right Choice Camps & Catering has over 100 years combined experience, in its executive, within the hospitality industry. The company has chosen to target the oil & gas and mining industries.

Right Choice camps & Catering provides a complete turnkey solution to companies requiring temporary housing, camp management and foodservices to support a work force at any remote location. The turnkey solution is based on the principal objective of providing a friendly “upbeat” atmosphere operated by a results based professional management team. One of our primary objectives is to hire those individuals with a positive “can do” attitude. At RCCC, we recognize the importance of a comfortably housed and well-fed individuals and believe this results in a more productive crew who incur fewer injuries and function better as an overall cohesive work force while helping with our client’s objective of personnel retention.

RCCC experienced operations staff and support personnel ensure a smooth start-up and a trouble-free working environment throughout the term of the contract. The company is known for providing well-balanced, nutritious meals and comfortable camp accommodations. RCCC has the capacity to serve from 20 to 500 persons at any one facility.

RCCC provides professional facility management as well as food and housing services to its own camps as well as provides catering services to others. These services consist of menu management and meal preparation to meet the nutritional and health needs of an active work force. Foodservice, housekeeping and laundry services are based on a rigid set principles of sanitation and hygiene standards that exceed industry standards.

All the above services are provided by a professional senior operations group who support our experienced and trained field level managers, supervisors, catering, and housekeeping personnel. RCCC has developed a core of dedicated employees with the reputation for delivering first-class services and equipment in the most demanding housing and food services expectations.

On-site management is comprised of a team of senior staff who have worked in the hospitality sector while showing initiative, excellence in management, communication, and are well versed in the housing and food service industry. These managers, many who have formal training in their trade, are the best of the best in the industry. They are at a level where they are able to operate the housing and food service operation at any site with a significant degree of autonomy, coordinating with the client and reporting to the Right Choice Camps & Catering Operations group daily.

Right Choice Camps & Catering is committed to the supply of first-class housing facilities and the delivery of a professional food services operation where every customer leaves satisfied and our employees can enjoy a safe and friendly work atmosphere. We are constantly searching for ways to improve the quality of service to the customer and continually strive for excellence.

The end benefit to the project owner by using Right Choice Camps & Catering is to meet and exceed their needs with a professional and seamless operation at competitive pricing through a single supplier and management team. Right Choice Camps & Catering has the knowledge and logistical expertise to ensure the complete satisfaction of your workforce.

Planning

Right Choice Camps & Catering tailors its services to meet the client’s needs and expectations. Senior management staff carries out all project design, estimating, and general contract support. Prior to mobilizing to site, Right Choice Camps & Catering’s operations and contract staff reviews the project to assess its requirements and identify best practices. Staffing strategies and logistics, equipment requirements, supplies and supply logistics and specific situations that may affect the project are all discussed at this stage. Start-up planning demands careful coordination of the following components:

  • Site previews by Right Choice Camps & Catering;
  • Communication with the client to agree on equipment, operating procedures, local hire and pay conditions, facility rules and regulations, meal hours and menus. Right Choice Camps & Catering uses this opportunity to recommend adjustments that may be necessary to address re-supply access, vehicle traffic flow, people flow, and other site-specific issues;
  • Determining which foods are required, ascertaining which food products will be available locally and which must be imported, reviewing alternative food sources and calculating cost-effectiveness;
  • Source a reliable and good quality perishable food supplier (diary, eggs, produce) when applicable;
  • Determining non-perishable commodities required and quantities needed; reviewing alternative sources and calculating cost-effectiveness;
  • Visiting all local sources of supply to personally inspect the facilities, health and sanitation practices and negotiate supply contracts;
  • Ordering and arranging for transport of materials and staff scheduling;

 

Staffing strategies are developed based on several factors:

  • The size of the operation indicates staffing levels, based on Right Choice Camps & Catering’s staffing ratios and experience for similar projects.
  • Projects with the potential for major size variances on short notice are staffed on the higher side of the ratio to ensure service levels are maintained.
  • Duration and timing of the operation affects staffing levels and selection of personnel. Right Choice Camps & Catering sends greater numbers of staff where quick start-up or shutdown is necessary. On longer, more stable jobs staff size is tapered down after start-up.
  • Staffing levels also vary with the size and design of the camp facilities, such as kitchen and dining area layout and the type of equipment supplied and its layout.

 

If Right Choice Camps & Catering uses a client-supplied facility additional procedures are followed during start-up:

  • Finalize the scope of work and responsibilities in regard to provision, maintenance, replacement and operation of the facilities and commercial kitchen equipment;
  • Inventory equipment and condition and record via video/photos where possible.
  • Existing foodstuffs are inventoried, evaluated and the client or outgoing caterer is credited appropriately.

 

Implementation, Management and Monitoring

Right Choice Camps & Catering’s experienced site manager remains on site for the life of the camp and stays in regular daily contact with the operational management at head office. This ensures that the Right Choice Camps & Catering’s standards and quality is maintained. The facility manager has authority to make daily decisions. However, major decisions must come from head office; the ongoing contact enables fast decision-making and appropriate action.

A number of mechanisms are in place to ensure quality food and service. Staff have formal and on-the-job training and employees receive a detailed orientation to applicable legislation, regulations, client expectations, Right Choice Camps & Catering’s own policies and standards. All facilities are inspected regularly, with checklists ensuring that every point is covered; deficiencies are detailed with the appropriate corrective plan of action undertaken. Any hazards, near misses, incidents or accidents are reported.

The Safe Choice

Safety first is our priority. Learn more about our commitment and the Right Choice 'zero incidents' philosophy, today!

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Our management team's focus is rapid response and we can have your facility up and running on the site promptly and on budget. All the logistics are handled with our expertise so you can concentrate on your immediate business matters at hand.