March 19, 2020
RIGHT CHOICE Family, Friends, Guests,
Just like you, we are closely monitoring new developments regarding COVID-19 (coronavirus). The health, safety and well-being of our guests & employees is of utmost importance.
We are committed to doing everything we can to make RIGHT CHOICE Camps & Catering a respite when you visit one of our facilities.
Therefore, we’ve decided to raise our usual standards of cleanliness and health & safety even higher. We didn’t become the leader in guest experiences by maintaining the status quo; you can count on us to be a leader in meeting the challenge of COVID-19.
What we are doing differently:
RIGHT CHOICE has implemented the Procedure for Influenza COVID-19 Pandemic Emergency Response, Influenza COVID-19 Protocol and the Screening Questionnaire, which follow the WHO (World Health Organization) and AHS (Alberta Health Services).
We have asked all employees of RIGHT CHOICE Camps & Catering, who has traveled outside the country that they will need to self-isolate for 14 days. DO NOT come to the office if you have been outside of Canada and are looking to be dispatched to go back to work.
We are in constant communication with our employees to reinforce our sanitization safety procedures in both front-end-of-the-house and back-of-house areas at all RCCC facilities. We are sanitizing high-traffic public areas at an increased frequency;
- Hand sanitizers are located throughout public and back-of-house locations. Sanitizers are refilled and checked regularly.
- Hand sanitizer stands have been set up entering/exiting all dining room entrances.
- Public touch points, such as handrails, door handles and knobs, washroom taps are cleaned multiple times throughout the day.
- Surfaces such as front desk, dining room counters and tables are wiped regularly.
- The fitness & recreational facility have been temporarily closed at all facilities.
- No self-serve items will be made available. All these items such as cut fresh fruit/veggies, salads will be bagged and offered to guests behind the serving line.
- Soup will be available behind the serving line rather than self-serve.
- All cutlery will be kept behind the serving line and given out with guest’s meals etc. by the culinary staff working behind the serving line.
- Individually wrapped stir sticks & toothpicks are available.
- Each guest will be asked to sanitize their hands then put on disposable gloves when entering the dining room. Once they sit down to eat they can then remove the gloves.
- Limit of no more than 15 people in the dining room at one time.
- Maintain social distancing – to help maintain this, there will be delineator tape placed on the floor at the food service line and all other areas of service to maintain the 2 meter rule.
All areas within RIGHT CHOICE Camps & Catering business has implemented hand washing or sanitizing procedures to take place multiple times during the employee’s shift.
- All employees are instructed, each day, on correct hand sanitizing procedures.
- Employees are instructed to wash hands before and after eating and before returning to a work area.
- Proper procedures are posted in all back-of-house work areas.
For guests who feel unwell, we have protocols developed in partnership with WHO & AHS.
If at any point a guest feels ill they should return to their room and call the Facility Manager. A trained member of our staff will come to the room and help assess the situation to determine if there is need for medical assistance and/or quarantine. There is a designated dorm at each facility if needed.
RIGHT CHOICE Camps & Catering has implemented non-essential work travel and have asked all employees to self-declare all travel plans and document places they have traveled to.
- Employees have been instructed to stay home if they are experiencing symptoms.
What we encourage you all to do:
- Wash your hands for at least 20 seconds before you eat or drink.
- Cover your mouth & nose with either a Kleenex or your arm when coughing/sneezing.
- Avoid touching your face.
- Stay home if you are not feeling well.
It is natural that we worry about new threats to our health & safety and the best thing you can do if you are worried is to get up to date information from reliable sources such as Alberta Health (www.alberta.ca/coronavirus) and Alberta Health Services (www.ahs.ca/covid) and the World Health Organization (https://www.who.int/). You can also take the preventive steps outlined above, like hand washing regularly, to reduce your risk of infection.
Daniel Sly President RIGHT CHOICE Camps & Catering